Guide
A staff shuttle that actually runs on time comes down to a few decisions made once, upfront — here's how to make them.
Staff transportation is one of those things that looks simple until you're actually running it — one wrong pickup point, one missed shift change, and half the office is late. Whether you're setting up a shuttle for the first time or fixing one that isn't working, here's how to think through the planning.
Headcount decides which vehicle class you need — a Hiace for a smaller team, a Coaster for a full office. But the shift pattern decides everything else: how many runs a day, what time each one leaves, and whether you need a single route or several running in parallel. Map the actual shift start and end times before deciding on vehicles.
The biggest source of delay on a staff shuttle isn't traffic — it's ambiguity about where the bus stops. Agree on a fixed set of pickup points (a landmark, not "somewhere near the roundabout") and share it with staff once, rather than re-confirming informally every week. This also makes it far easier for us to brief the driver accurately.
A staff shuttle only works if the pickup points and timing are decided once and stay consistent — flexibility on the route is where delays creep in.
If the shuttle is a permanent part of how your office runs, a monthly contract is usually more practical than booking day by day — it locks in the vehicle and driver, and pricing can reflect the ongoing arrangement. Day-by-day bookings make more sense for temporary or seasonal transportation needs, like covering a short-term project team.
Public holidays, half-days, and one-off changes to shift patterns are easier to handle if you've agreed in advance how they're communicated — a message the evening before is enough, but it needs to happen consistently. Also decide upfront who the point of contact is on your side for day-to-day changes, so instructions aren't coming from five different people.
Share your shift pattern, pickup corridor and rough headcount through the quote form, and we'll recommend a vehicle and route setup — whether that's a single Hiace run or a multi-vehicle contract.
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